Waste Removal Westminster Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Removal Westminster provides waste collection and related services to residential and commercial customers within our service areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Waste Removal Westminster, the provider of the waste collection services.

1.2 "Customer" or "you" means any individual, business, or organisation who requests or uses the Company’s services.

1.3 "Services" means any waste removal, rubbish clearance, recycling, bulky item collection, or related services offered by the Company.

1.4 "Waste" means any items, materials, or refuse presented by the Customer for collection, removal, or disposal as part of the Services, excluding items prohibited under these Terms and by applicable law.

1.5 "Service Area" means the geographic area in which the Company offers its waste removal and collection services, primarily in and around Westminster and surrounding districts, as determined by the Company from time to time.

2. Scope of Services

2.1 The Company provides scheduled and ad hoc waste collection, rubbish removal, recycling, and associated services for domestic and commercial premises within the Service Area.

2.2 The exact scope of each Service, including volume, type of waste, access requirements, and time of collection, will be agreed at the time of booking and confirmed by the Company.

2.3 The Company reserves the right to refuse the collection of any Waste that is not as described at the time of booking, that is unsafe to handle, or that is prohibited by law or by these Terms.

3. Booking Process

3.1 Bookings may be made by telephone, email, or through any other booking method offered by the Company from time to time.

3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to: the collection address, contact details, type and approximate volume or weight of Waste, access details, and any relevant time constraints.

3.3 Any quotation provided before the collection is based on the information supplied by the Customer. The Company reserves the right to revise the quotation if the actual Waste, location, or access differs from that described by the Customer.

3.4 A booking is only accepted and a contract formed when the Company confirms the booking to the Customer by verbal confirmation, written confirmation, or confirmation through another agreed method.

3.5 The Customer is responsible for ensuring that all information given at the time of booking is accurate. The Company shall not be liable for any delay, additional cost, or failure to perform the Services arising from inaccurate or incomplete information provided by the Customer.

4. Access and Customer Responsibilities

4.1 The Customer must ensure that the Company has safe, unrestricted, and suitable access to the premises and to the Waste at the agreed time of collection.

4.2 The Customer must ensure that any necessary permissions, permits, or consents from property owners, managing agents, neighbours, or local authorities are obtained before the date of service.

4.3 If access is not available, is unsafe, or is materially hindered at the agreed time, the Company may, at its sole discretion, either cancel the Service, rearrange the Service for another time, or charge a reasonable waiting, call-out, or aborted visit fee.

4.4 The Customer is responsible for segregating and presenting the Waste in accordance with the Company’s instructions and any relevant regulations. This may include bagging smaller items, separating recyclable materials, and clearly identifying items scheduled for removal.

5. Pricing and Quotations

5.1 The price for the Services will normally be based on factors such as the type and quantity of Waste, the nature of the items, ease of access, time on site, and any specific requirements stated by the Customer.

5.2 Any initial price indication or quotation given prior to the collection is an estimate only and is subject to change if the actual Waste or circumstances differ from those described, or if additional Services are requested on site.

5.3 Where feasible, the Company will confirm the final price before commencing the removal. If the Customer does not agree to the revised price, the Company reserves the right to decline to carry out the Service and may charge a reasonable attendance fee.

5.4 All prices are quoted in pounds sterling and may be stated inclusive or exclusive of VAT. Where VAT applies, it will be added at the prevailing rate.

6. Payments and Invoicing

6.1 Payment is due in full upon completion of the Service unless otherwise agreed in writing in advance.

6.2 The Company may accept payment by cash, debit or credit card, bank transfer, or other methods as notified to the Customer. Certain payment methods may be subject to additional verification.

6.3 For business Customers who have agreed credit terms with the Company, payment is due within the period specified on the invoice. If no period is stated, payment is due within 14 days of the invoice date.

6.4 The Company reserves the right to charge interest on late payments at the statutory rate applicable under UK law, accruing daily from the due date until payment is made in full.

6.5 The Customer shall be responsible for all costs reasonably incurred by the Company in recovering overdue sums, including legal and collection costs.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by contacting the Company within its normal business hours.

7.2 If the Customer cancels the Service more than 24 hours before the agreed collection time, no cancellation fee will usually be charged, unless specific arrangements have been made or special costs incurred by the Company.

7.3 If the Customer cancels the Service within 24 hours of the agreed collection time, the Company reserves the right to charge a cancellation fee to cover administrative and scheduling costs, and any third-party charges incurred.

7.4 If the Company arrives at the premises at the agreed time and is unable to perform the Service due to the Customer’s act or omission, including lack of access, absence of an authorised person, unsafe conditions, or unavailability of the Waste, the visit may be treated as a late cancellation and an appropriate fee may be charged.

7.5 The Company will use reasonable efforts to accommodate any changes requested by the Customer to the date, time, or scope of the Service, but cannot guarantee that such changes will be possible.

8. Waste Types and Prohibited Items

8.1 The Company will collect general household and commercial waste, bulky items, green waste, and non-hazardous materials in accordance with applicable waste regulations.

8.2 The Company will not knowingly collect or handle hazardous or dangerous waste, including but not limited to: asbestos, clinical or medical waste, chemicals, solvents, paint, pressurised containers, oils, fuels, explosives, firearms, or any substance classified as hazardous under UK legislation, unless specifically agreed in writing and subject to additional charges and compliance requirements.

8.3 The Customer must disclose any items that may be hazardous, sharp, contaminated, or otherwise present a risk to health and safety. Failure to do so may result in additional charges, refusal of Service, or reporting to the relevant authorities if required by law.

8.4 The Company reserves the right to refuse collection of any Waste that it reasonably believes to be hazardous, illegal, unsafe, or not in accordance with these Terms or waste regulations.

9. Compliance with Waste Regulations

9.1 The Company will handle, transport, and dispose of Waste in accordance with applicable UK waste management legislation and environmental regulations, including any relevant duty of care obligations.

9.2 The Customer acknowledges that certain types of waste may need to be taken to specific facilities or processed in particular ways, which may affect pricing, scheduling, and the methods used by the Company.

9.3 Where applicable, the Company will ensure that Waste is transferred only to authorised facilities or carriers that hold the necessary approvals and licences.

9.4 The Customer agrees not to present for collection any Waste that is prohibited from being disposed of in general waste streams or that requires specialist handling without prior agreement with the Company.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company shall not be liable for any loss, damage, cost, or expense arising from circumstances outside its reasonable control.

10.2 The Customer is responsible for removing or securing any items that are not intended for collection. The Company will not be liable for the removal of items that the Customer failed to clearly separate or identify from the Waste.

10.3 While carrying out the Services, the Company will take reasonable care to avoid damage to property. The Customer must notify the Company of any fragile surfaces, concealed services, or particular risks at the premises.

10.4 The Company’s total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable by the Customer for the Service in question, except where such limitation is not permitted by law.

10.5 Nothing in these Terms shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under UK law.

11. Customer Indemnity

11.1 The Customer shall indemnify and keep the Company indemnified against all claims, losses, damages, costs, and expenses arising from:

(a) the Customer’s breach of these Terms;

(b) the presentation of prohibited or hazardous Waste without disclosure and prior agreement;

(c) any inaccuracy or incompleteness in information supplied by the Customer.

12. Service Timing and Delays

12.1 The Company will use reasonable efforts to attend the premises at the agreed time, but any times given for arrival or completion of the Service are estimates only.

12.2 The Company shall not be liable for any delay or failure to perform the Services due to events beyond its reasonable control, including but not limited to traffic conditions, accidents, severe weather, access issues, or actions of third parties.

12.3 In the event of a significant delay, the Company will endeavour to inform the Customer and, where possible, arrange an alternative time.

13. Complaints and Disputes

13.1 If the Customer is dissatisfied with any aspect of the Service, they should contact the Company as soon as reasonably practicable, providing full details of the issue.

13.2 The Company will investigate complaints in good faith and seek to resolve them promptly. The Customer agrees to allow the Company a reasonable opportunity to remedy any legitimate concerns.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data relating to the Customer in order to provide the Services, manage bookings, process payments, and communicate about the Services.

14.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable steps to keep such data secure.

15. Variation of Terms

15.1 The Company reserves the right to amend or update these Terms from time to time. Any changes will take effect when published or otherwise communicated to the Customer and will apply to new bookings made after that date.

15.2 For existing bookings, the Terms in force at the time of booking will normally apply, unless changes are required by law or regulation.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the provision of the Services.

17. General Provisions

17.1 If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.

17.3 The Customer may not assign or transfer any of its rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or subcontract any of its rights or obligations where this does not reduce the level of service to the Customer.

17.4 These Terms and Conditions, together with any written confirmation or agreement relating to a specific booking, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous agreements or understandings.